Refund policy

We accept returns within 7 days from delivery subject to the following terms and conditions being met.

  1. Product must be in unused condition.
  2. All original tags should not be removed from the garment.
  3. The original invoice should be returned along with the product.
  4. Product should be received by us in sealed condition.

A guide on ‘How to return or exchange’ can be found below:

Step 1: You may directly create a return request here using self-serve options

OR

To start a return, you can contact us at info@isza.in OR WhatsApp on +91 7907425162 with order number and initiate the return/exchange. Kindly note, reversal pickup charges will be borne by the customer.


Step 2: Reverse pickup will be arranged within 48 working hours after receiving your return/exchange request.

Step 3: Handover the products to be returned/exchanged to the logistics team in original packing condition along with the tag, invoice etc. Ensure the product is securely packed. 

Step 4: Returned packet reaches our warehouse facility and on passing QC, refund will be issued or replacement order will be dispatched for exchange request.
This can take up to 3-7 days.

You can always contact us for any return question at info@isza.in.

Operational Address :

ISZA CLOTHING,

8/198 A & B, Kodolipram, Pattannur PO, Kannur,Kerala-670595,India.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. 'Damage' does not include any issue with the product pertaining to the style/design of the product purchased.

Exchanges
After receiving the returned items, we will process it further after a thorough inspection to ensure it meets the conditions mentioned above. In case of exchanges to another size, it will be subject to availability at the time we receive the return package. Please note that return shipping charges will be deducted from the refund amount (unless you are returning a defective item).

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

No exchanges or refunds will be made against garments which have been altered by the customer.

Reverse Pickup - Shipping Costs

Costs of shipping are borne by the Company only for the first exchange request. Subsequent exchange requests do not carry any such adjustment.

In case there are multiple exchanges, customer has to bear the subsequent costs of reverse pick and delivery i.e INR 200 )
"Multiple exchanges" refers to multiple requests for exchange of product(s) (even if the products were purchased in one single order).

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

For hygiene reasons, face masks are non-returnable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

For COD orders, refund will be processed via bank transfer, the details of which we will ask after the return is approved on inspection of the product.

Please remember it can take some time for your bank or credit card company to process and post the refund too.